Igniting a Pilot! DITA L&T at Gaz Métro

Located on the south shore of Montréal, Québec, the Gaz Métro Training Center is a 40+ years old technical school that teaches and certifies the gas distribution company’s employees, engineers, and contractors. While the existing toolset, a collection of Word templates, and lots of VBA code served them well for more than a decade, a new management team had to decide how to better support technical content creation and distribution in an age where expectations are running increasingly higher and where the paper binder is no longer the preferred delivery method. While a DITA pilot was a great idea and a large step forward, implementing the learning and training specializations also brings its own set of challenges and new issues when supporting traditional classroom programs.

What can the audience expect to learn?

Learn how our trainers (SMEs) are progressively becoming technical writers, working with the engineering team on technical specifications and work instructions (SOP). Learn how custom attributes are being used to trigger Schematron rules on templates to minimize the need for topic specializations. Learn how custom map processing drafts course agendas, freeing our trainers from manually syncing an agenda with the corresponding learning map.

Meet the presenter

Raymond Bissonnette

After working as a Service Technician in the ’80s, Raymond Bissonnette joined Gaz Métro’s Training Center in ’89 where he has been working for the last 25 years, first as a technical trainer and then as a Senior advisor for the last 10 years. As the tool guy behind the existing Office templates and code, Raymond has been following DITA from a distance since it was donated to OASIS. In a newly created Senior advisor position, Raymond is now part of the team that leads the company’s new learning content management initiative, delivering Gaz Métro first DITA pilot last autumn, for which the company is now preparing the RFP for its first CCMS.


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