The Power of Real-Time in the Age of IoT
In the age of IoT, connected devices have opened up a whole new way of supporting your customer. Learn how you can leverage real-time device information to provide your customers with an immediate diagnosis and troubleshooting walkthroughs before they even notice the problem.
In this session you will learn:
• How to create adaptive decision workflows as part of your documentation
• How to trigger the right workflow at the right time based on device information
• How to serve the workflow to customers through your web or mobile application
What you’ll need to bring
Meet the presenter
Joe Gelb has over twenty years of experience helping enterprises implement, maintain and capitalize on structured content. At Zoomin, he has spearheaded the development of advanced technology solutions for content delivery. Prior to founding Zoomin and Suite Solutions, Joe was the CTO at Live Linx, a leading provider of software and system integration services for technical product information, where he designed and implemented solutions for aerospace, defense, manufacturing and hi-tech companies. Joe holds a degree in Mechanical Engineering from Stevens Institute of Technology.