Case Study: How FICO’s Technical Publications team got started with video production

There’s a common misconception that only professional video production companies can create effective videos. But, you don’t have to spend thousands of dollars to outsource your videos or spend months learning a complicated system. Technical writers can easily acquire video development skills to create compelling videos for their customers too.

Dan Ziagos describes how FICO’s Technical Publications team learned to develop effective how-to and product overview videos. With the availability of easy-to-use screen recording and video editing tools and the desire to learn new skills, this ability is within reach of all technical writers.

This presentation highlights the tools used to create these video tutorials, the processes the team developed to improve their video skills, and how these videos were integrated into FICO’s applications and their associated help systems. Finally, Dan illustrates how these new video skills have helped provide value for other FICO teams.

What can the audience expect to learn?

This presentation helps attendees grasp the skills and processes needed to get started with video production, especially videos about software applications. Dan describes the strategies that FICO uses to develop the writers’ confidence and expertise in video development. Finally, attendees see how these videos are deployed into the applications and help systems to enhance the customers’ experience with the FICO products.

Meet the presenter

Dan Ziagos is a Lead Technical Writer at FICO with over 12 years of experience in designing, creating, and deploying technical information for a variety of Decision Management Suite applications in the FICO® Analytic Cloud. In the past few years, Dan has specialized in developing help systems and video tutorials for FICO’s predictive analytics applications. Dan has also guided FICO’s Technical Publications team in developing best practices for video design and development.

Dan has a Masters of Arts in Computer-Based Education from California Polytechnic University in San Luis Obispo, California and completes a Data Mining for Advanced Analytics Certificate from the University of California’s San Diego Extension program in March, 2017.

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