Adapting processes for new technologies

There is no question that changing to a new standard or tool requires a focused effort to learn how to effectively use the technology. Unfortunately, we often overlook the impact that these changes will have on other parts of the overall publication process. A move to DITA, a move to a content management system, a move to dynamic publishing – whatever changes you are considering requires an adjustment to your processes as well, bringing changes to what you actually do, not just how you do it.

What can the audience expect to learn?

One mark of a mature organization is its ability to adapt its processes so that the organization grows in efficiency and effectiveness. Using JoAnn Hackos’ information process maturity model as a guide, this session presents the adjustments that should be considered during a change in development standards and technologies. Dawn discusses how each of the 10 characteristics of a mature organization are impacted by changes in tools and standards and reviews the analysis and decisions required to ensure your organization is ready for the change.

Meet the presenter

Dawn Stevens is the President, and owner of Comtech Services and the Director of the Center for Information-Development Management. With over 25 years of experience, including 15 years at Comtech, Dawn has practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. With both engineering and technical communication degrees, Dawn combines a solid technical foundation with strong writing and design skills to identify and remove the challenges her clients face in producing usable, technical information and training.

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