It’s time to get SIRI-ous

Bots are here to stay. What used to be mostly consumer-facing virtual assistants such as SIRI, CORTANA, and OK GOOGLE is now penetrating and taking the corporate world by storm. Powered with natural language processing and personalization capabilities and promoted by the abundance of smart instant messengers, bots can leverage your rich topic-based content in ways that have never been seen before. Learn how you can move forward from using traditional filtering and keyword search to engaging in natural conversations that will give your users the answers they seek.

What can the audience expect to learn?

The audience can learn how conversational UI can transform the way customers interact with your existing documentation assets – and can get immediate and personalized answers to their product related questions.

Meet the presenter

For the last fifteen years, Hannan Saltzman has served in executive R&D and product positions, focused on defining and building market leading products. In his last role, Hannan served as a senior product manager in NICE Systems, helping large financial institutions identify compliance risks in mass amounts of unstructured customer communications by applying speech, text ,and transactional analytics. Prior to that, Hannan led NICE’s Situation Management solution to being the global market leader, helping large enterprises improve operations by optimizing knowledge delivery and response workflows. At Zoomin, Hannan and his team develop innovative products that help organizations reduce customer effort by providing personalized and consistent product information across customer touchpoints.

⇐Return to Agenda