How do rail track workers read safety information in a dark tunnel? Making content mobile

Delivering technical content to users has always been about getting the right content, to the right people, at the right time. A major part of this is delivering content on the right device.

A portal should meet the needs of online users, but for those who need remote access to content, how can this be achieved? What does it really mean and take to have mobile content?

In this presentation you will learn the different ways technical content can be delivered and used by users who do not always have access to the internet, but need to benefit from features usually only possible when connected. It discusses the approaches taken by a number of organisations, each with a different solution, but all with the common goal of ensuring that content is always available when it’s needed. It highlights techniques for ensuring content available while offline, effective management of content updates, enabling user feedback/participation, advanced use of graphics, how to get the most out of mobile device features (camera, location etc) and harmonising user experience across content delivery applications (web portals, native mobile apps, CRM, etc).

What can the audience expect to learn?

The audience will learn the different ways technical content can be delivered and used by users who do not always have access to the internet, but need to benefit from features usually only possible when connected.

The audience will also learn important considerations for ensuring a consistent user experience across their different content delivery channels.

Finally, through discussion and demonstration of different solution approaches taken by a number of organisations, the audience will benefit from their collective learning experience.

 

Meet the presenter

Mark Poston has worked for Mekon for 20 years. During that time he has worked on many custom and innovative content delivery solutions for customers. Starting with implementing Adobe FrameMaker and interactive Adobe PDF solutions, he became the accredited European trainer for Quadralay Webworks, and developed solutions that took the product to its limits.

Moving into publishing SGML and XML solutions, he took on a more consultative role within Mekon.

As DITA became a more popular standard, Mark identified at a very early stage that DITA offered the basis for improved dynamic delivery, and started to build DITA-based delivery solutions. Since 2006 he has been presenting on the concepts behind dynamic delivery.

Mark has since worked with many customers implementing DITA-based content delivery solutions, and leading the technical requirements of Congiliy’s DITAweb solution.

As well as DITAweb, Mark has also led the development of IdXML, a plugin for publishing DITA into Adobe InDesign.
His experience and knowledge of DITA, and involvement in DITAweb since its inception has led to him becoming the CTO of Mekon’s Congility division.

 

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