Content creation and collaboration: Technical documentation and training

Who’s creating the technical content your customers are using? Are your customers seeing multiple versions of what should be the same content? How consistent is your technical content? An analysis has shown that content producers could be doing better. Not only can cost be avoided by having separate groups produce what should be the same content, the customer information experience can be improved. Does your organization produce similar content for slightly different audiences in different groups? For example, teaming up a technical publications organization with a learning/training organization—through improved collaboration on creating and using technical content—can eliminate redundancies in not only content creation, but also, subject matter expert and engineering reviews. This can be done by developing and aligning different models and processes; socializing and testing the new process, and finally by implementing the new process.

The purpose of this presentation is to demonstrate and to discuss an approach for identifying opportunities to improve collaboration for people with different skill sets. Reusing technical content for different purposes is the key-theme, addressing both practical questions of methods, organization, tools and techniques, and how to manage the change.

What can the audience expect to learn?

The purpose of this presentation is to demonstrate and to discuss an approach for identifying opportunities to improve collaboration for people with different skill sets. Reusing technical content for different purposes is the key-theme, addressing both practical questions of methods, organization, tools and techniques, and how to manage the change.

Meet the presenter

Patrick Waychoff is a Process Improvement Program Manager for the Knowledge Management/Information Experience organization at Hewlett Packard Enterprise (HPE) in Colorado Springs, Colorado. In his current position he is responsible for the overall process improvement program as well as individual projects for the technical documentation group. He collaborates across the company to effect business change for continuous process improvement, cost-efficiency and effectiveness, resulting in a high quality customer experience. At HPE (formerly HP, Digital and, Compaq) he served as the information architect, developing the storage product documentation single sourcing strategy. Prior to HPE, he spent 12 years working in the aerospace/defense industry as a writer, technical trainer, project lead, and manager supporting satellite systems.

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