Five lessons learned from migrating a mature DITA model to a new CCMS

Whether it’s your first CCMS or you’ve been around this block before, implementing a new system can be challenging. Find out how Jack Henry & Associates, an early DITA adopter, migrated their content to a new system. Marlo Miller and Cathy Jones describe how they prepared their team, the ups and downs of the implementation process, and where they plan to go next. Their top five lessons learned (out of many!) will be valuable to organizations at any stage of the CMS implementation process, whether you’re considering your first or considering a change.

What can the audience expect to learn?

This presentation will show how and why a company with a mature DITA model and existing CMS decided to implement an enterprise CMS, and it will share some lessons learned along the way. We’ll cover:

• Our reasons for implementing a new CMS

• How we got department and management buy-in

• Tools that contributed to our success

• Some of the positive outcomes

• Plans for the future

Meet the presenters

Marlo Miller is a Technical Writing Manager at Jack Henry & Associates, Inc. She worked in the banking industry for 10 years before starting at JHA in 2001 as a customer support representative. She later moved to the Enterprise Content Services department as a Technical Writer, and in 2014 became the Technical Writing Manager for the Information Design and Publishing team. Marlo has been with the department since its adoption of DITA in 2007 and through two content management system implementations.


Cathy Jones is a Technical Writing Project Manager for Jack Henry & Associates, Inc. She has been with JHA’s Enterprise Content Services group for 13 years. She has helped establish a corporate style guide, coordinates editing services for writers throughout the enterprise, and recently served as the project lead for a CCMS implementation. She has a Master’s degree in Technical and Professional Writing from Missouri State University.


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