Blending learning & content—fishing from the same pond

How would you feel about starting a new job with great training but you’re given a six hundred page student workbook from which to learn? Overwhelmed is an understatement. Maintaining those workbooks is equally overwhelming for the training department. How could we change that dynamic and use the best practices of the CCMS to create a better experience for new employees and reduce maintenance for the training department?

Learn how a team of instructional designers and information designers are collaborating to change the experience for new employees by using the CCMS content to train new staff and support their job functions from one source – the stocked pond of information. Explore some of the options that our team sees for the future and some of the pitfalls we’ve hit along the way.

What can the audience expect to learn?

California Casualty uses SDL’s Knowledge Center for internal policies and procedures. We are working to transition our training department to use only the content in the CCMS as their training resource rather than duplicating efforts. Other organization’s writing teams that struggle collaborating with training departments might find it beneficial to hear how we are creating a better experience for our new employees and a better maintenance experience for our instructional designers.

Meet the presenters

Susan Lalor is a Knowledge Management Team Manager for California Casualty where she is a champion for single sourcing and user experience. She’s also been lucky enough to dabble in web and graphic design, project manager, and business analysis over the past 30 years. Susan has a B.S. degree with a concentration in professional writing and has been an STC member since 1998.



Shannon K. Schumm is an Information Designer with California Casualty. Shannon started with California Casualty in the Claims Department in 2003 where she handled auto and home claims. In 2010 she transitioned into Learning and Development as an Information Designer. Since that time she brings humor and questions (lots of questions) to the Knowledge Management Team.



⇐Return to Agenda