Monday ~ April 15, 2019


Track 1

Track 2

Track 3

Track 4

Technology Test Kitchen

7:00 – 8:00 Breakfast and Morning Registration
8:00 – 8:30 Welcome Address
Dawn Stevens, The Center for Information-Development Management
8:30 – 9:30 From Hassle to Hero: Paving the path for a positive customer journey
Adam Toporek
9:30 – 10:00 Break
10:00 – 10:40 Orchestrating Knowledge Into Omnichannel Digital Experiences
Joe Gelb, Zoomin
Business not Content: The dispassionate case for DITA in the enterprise
Sarah O’Keefe, Scriptorium
Executing a Content Management Strategy
Megan Gilhooly
Unified Portals: DITA and Metadata on an Enterprise Scale
Kris Eberlein, Eberlein Consulting & Joe Gollner, Gnostyx Research
DITA Authoring at IBM
Mike Iontosca, IBM &
Patrick Baker, Stilo
10:50 – 11:30 Collaborating toward a superior customer experience
Pat Burrows, Waters
Life with Guru D: Adopting a DITA mindset and converting others
Liz Fraley, Single-source Solutions
When perfect is the enemy of good enough—Grassroots efforts to replace your content strategy
Nikoletta Vecsei Harrold, Transamerica
Planning for dynamic delivery to personalize your customer experience
Chip Gettinger, SDL
Web authoring with a desktop app: A new tool from Xeditor
Anthony Apodaca, xPublisher
11:40 – 12:20 DITA is only for documentation? NO!
Carsten Brennecke, SAP SE
Developing empathy for your audience with design thinking
Angela Browne, SAP SuccessFactors
Case Study: A journey to unified content strategy and delivery
Tabitha MacGowan,
Ellucian & Hannan Saltzman
, Zoomin
Structured Publishing: The journey to a user-centric solution
Diane Antonelli & Lana Javokov, PJM Interconnect
Design, modify or re-brand your documents in 10 minutes with MiramoPDF
Corinna Kinchin & Joanne Hannagen, Miramo

12:20 – 1:50 Lunch: ‘Birds of a Feather’ lunch groups
1:50 – 2:30 From RTFM to RHRN: Product content research findings
Arjen Van den Akker, SDL
Let’s get real: Applying the fundamentals to a new information portal
Robyn Faulkner-Conley, Oracle
Top ways to ensure your DITA implementation will fail
Kris Eberlein, Eberlein Consulting
How do rail track workers read safety information in a dark tunnel? Making content mobile
Mark Poston, Congility
Content fusion
George Bina, SyncroSoft
2:40 – 3:20 Strange Case of Dr. SME and Mr. Author: What happens when you introduce DITA to non-tech writers
Catherine Long & Richard Perry, Varian
So you think you want to migrate to DITA…
Don Bridges, JANA
Converting to DITA: Being agile enough to do it
Derek Fess, PAREXEL
Jenkins, meet DITA-OT: Improve quality, increase productivity, and facilitate content reviews with continuous integration builds
Shane Taylor, Cengage Learning
Working in DITA without the knowledge of DITA – a better way!
Nenad Furtula, Bluestream Database Software
3:20 – 3:50 Break
3:50 – 4:30 Acquisitions and Agility: What’s DITA got to do with it?
Tonia Sharp, Polycom
Implementing Controlled Language
Kit Brown-Hoekstra, Comgenesis
Transitioning to DITA—A team case study
Priya Kunasekaran, Arm Embedded Technologies
XSLT shells for DITA-OT PDF customizations
Bob Thomas, Tagsmiths, LLC
Formatting languages is easy as pie with DITA-OT and PDF5 (-ML Plugin)!
Celina Huang & Wybens Titus, Antenna House
4:40 – 5:20 The ups and downs of adopting DITA
Tina Gornick & Cameron Winkels,
Life Fitness
The ABCs of plain english with Schematron
Scott Hudson & Darrel Schultz, Jeppesen
The complete guide to cCMS implementation success
Joe Jenkins, Oberon Technologies
The Goldilocks method for right-sizing your DITA-based content
Toni Mantych, ServiceNow
Cooking up some tasty XMetaL secrets
Tom Magliery, XMetaL
5:30 – 8:30 CASINO NIGHT!
Please plan to join us on Monday evening for the Casino Night with food, fun, drinks, and lots of prizes! 5:30pm – 8:30pm


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