Monday ~ April 15, 2019


Track 1

Track 2

Track 3

Track 4

Technology Test Kitchen

7:00 – 8:00 Breakfast and Morning Registration
8:00 – 8:30 Welcome Address
Dawn Stevens, The Center for Information-Development Management
8:30 – 9:30 From Hassle to Hero: Paving the path for a positive customer journey
Adam Toporek
9:30 – 10:00 Break
10:00 – 10:40 Orchestrating Knowledge Into Omnichannel Digital Experiences
Joe Gelb & Hannan Saltzman, Zoomin
Business not Content: The dispassionate case for DITA in the enterprise
Sarah O’Keefe, Scriptorium
Executing a Content Management Strategy
Megan Gilhooly, Amazon
DITA and Metadata on an Enterprise Scale
Kris Eberlein & Joe Gollner, [A]
Visual DITA Authoring: All of the power—none of the pain
Mike Iantosca, IBM &
Patrick Baker, Stilo
10:50 – 11:30 Collaborating Toward A Superior Customer Experience
Pat Burrows & Jonathan Young, Waters
Life with Guru D: Adopting a DITA mindset and converting others
Liz Fraley, Single-Source Solutions
Measuring the Impact of Technical Information
Paul Perrotta, Perrotta Consulting & Don Bridges, JANA
Darwin and Linnaeus: Implementing a content taxonomy in DITA
Shane Taylor & Andrea Shanahan, Cengage
Oxygen XML Editor Productivity Tips and Tricks
Radu Coravu, SyncroSoft
11:30 – 1:00 Lunch: ‘Birds of a Feather’ lunch groups
1:00 – 1:40 Following the Yellow Brick Road to Digital Oz
Colleen Hoetjes & Margot Miksis, Allscripts
It Seemed like a Good Idea at the time
Pam Noreault & Josh Steen, SDL
A Multi-tiered Approach to Measuring and Improving Content Quality
Jonathan Young & Pat Burrows, Waters
Metadata Strategy: Making it easy for everyone to find your content
Todd Burdin, Oberon
Herding Cats: How F5 got SMEs to give up PDF reviews
Stephani Clark, Jorsek & Tracy Baker, F5
1:50 – 2:30 Transforming Technical Manuals with Digital Content and Dynamic Delivery
Kevin Habel, Schneider Electric & Vi Kellersohn, Oberon Technologies
From RFI to ROI
Deb Bissantz, Vasont
Metrics that Count
Frank Shipley, Componize
Taxonomy and Terminology
Val Swisher, ContentRules
Empowering Business Users with Online Collaboration
Chad Dybdahl, Adobe
2:30 – 3:00 Break
3:00 – 3:40 McAfee’s Journey to Personalized Content Delivery
Dee Beck, McAfee & Amber Swope, DITA Strategies
Streamlining CMS Solution Adoption and Getting to Value
Joe Russo, Intuitive Surgical & Scott Youngblom, Oberon
Plan to Fail and then Bounce Back
Teresa Acob, Ryffine
Taxonomy Development: Building blocks for innovation
Dan Mehaffey, SAP & Sabine Ocker, Comtech Services
MiramoPDF & DITA-OT Plugin: Design, re-design or re-brand documents in minutes
Corinna Kinchin, Miramo
3:50 – 4:30 Building the Next Generation Tech Docs Portal
Jim Edmunds, Ingeniux
Getting Started with DITA
Barbara Green & Gretyl Kinsey, ACS Technologies
The Balanced Scorecard: Measuring success before, during, and after content development
Dawn Stevens, Comtech Services
The Challenges of Delivering a Truly Personalized Search Experience
Fabrice Lacroix, FluidTopics
Integrating 3rd Party Systems to Enhance the Technical Publication Process
Nenad Furtula, Bluestream
4:30 – 6:30 CIDM Midway / Networking Reception


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