From RFI to ROI

Is upper management requesting a return on investment on your CCMS? Regardless of whether you are just purchasing a CCMS or you have been using one for years, your management will ask you for the hard, cold facts … but you’re not an accountant! How do you show them the right data to prove the

What can the audience expect to learn?

Attendees will learn how to provide upper management with data to support a CCMS implementation, including defining goals, setting requirements, implementing the system, and calculating the return on investment.

Meet the presenter

Deb Bissantz is an application engineer for Vasont Systems. Before joining Vasont Systems, Deb worked with and authored DITA content for more than 13 years. As a writer and tools administrator, she helped several organizations migrate technical documentation to DITA and to component content management systems.

Deb is also a voting member of the DITA Technical Committee. She co-authored the DITA 1.2 Feature Article: “Roles and Responsibilities of a DITA Adoption.”

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