Streamlining CMS Solution Adoption and Getting to Value

Complex products don’t have to be supported with complex information. If you know how to avoid the common pitfalls you can streamline your CMS solution adoption and quickly get to greater value for your organization and your users.  Knowing what to do first, when to accelerate your efforts, and how to get cross-functional teams involved can be the difference between a quick success and a long drawn out failure.   Intuitive Surgical shares their journey to success, the positive results they are realizing today, and the lessons they learned along the way.

What can the audience expect to learn?

What attendees will learn:

  • How to enable a faster CMS implementation?
  • Why small conversion and testing projects to start can create bigger issues later?
  • How you can improve the overall consistency of information for your users, while realizing significant savings?

Meet the presenters

Scott Youngblom is a co-founder of Oberon Technologies providing consulting and systems integration services to get the most value from your complete content lifecycle. Scott’s information technology career spans 25+ years, with over 18 years in automated publishing solutions. Scott started out in programming, and steadily built his technical background to include deep knowledge of “best-of-breed” publishing software. He now applies this experience to help Fortune 2000 organizations meet content specific business objectives. Customers rely on Scott’s expertise to help them increase company revenue, decrease expenses, improve profit margins, and meet regulatory compliance and quality standards.


Joe Russo, Information Architect and DITA superuser at Intuitive Surgical, Inc., wears many hats: Content Management System administrator, stylesheet and macro developer, content converter, technical writer/editor, trainer, style guide contributor, and Japanese translator/interpreter. With a life-long love of science and a Bachelor’s degree in Geology from the University of Colorado, Boulder, he has over 15 years of experience writing and editing technical documentation in SGML, Structured, and Unstructured FrameMaker, DocBook, and DITA.

Joe’s approach is always to help others learn for themselves, and to have fun in the process. When away from his computer, he likes to cook for his wife and play with his ferocious all-black cat.



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