From Hassle to Hero: Paving the path for positive customer journeys
Customer emotion has an outsized impact on customer experience, and hassle can be a significant source of negative emotion.
By eliminating these frustrations from our customer’s journey, we open a path for positive emotions to define the customer experience, creating better memories and more loyal customers.
This dynamic keynote will reveal a 3-part approach to making your customer’s experience hassle-free. Your participants will learn to…
- Understand customer hassle and why it’s more than just effort,
- Identify the hassles your customers face using a variety of sources, and
- Eliminate hassles from your journey by focusing on five root causes.
What can the audience expect to learn?
You will leave this keynote with actionable strategies for creating hassle-free customer experiences that pave the way for positive customer emotions that lead to loyalty.
Meet the presenter
Adam is an internationally-recognized customer experience expert, keynote speaker, and customer service trainer who is known for his straightforward, real-world approach to customer experience. Adam makes sure every keynote he delivers is not only engaging and humorous but also actionable. You WILL take away powerful strategies you can use immediately to improve in your role!
Adam is the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, the co-host of the Crack the Customer Code podcast, and the creator of the virtual training course, How to Deal with Difficult Customers. He is a third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, and has worked with organizations in industries as diverse as technology, academia, and real estate. Adam is regularly ranked as a top customer experience thought leader and has been cited in Entrepreneur, Forbes, Radio America, and over 150 other media.