More than DITA: How a small team supports hundreds of writers

Those who know DITA originated in IBM probably also know (or would guess) that IBM has millions of topics written in DITA. Today those topics are authored by more than 800 information developers around the company — topics for hardware, software, and more, written in or translated into 40+ languages, and published to a wide variety of platforms. Knowing that, the same people might also guess that we have a large support team managing the tools and infrastructure needed to create and maintain all of that content. In fact, the entire tool set is maintained today by only four developers and a handful of support staff. In this session, you will hear how a shift to open tools (and a healthy DevOps mindset) allows this team to support so many internal customers, even while adapting to support new and future content needs.

What can the audience expect to learn?

Attendees will learn how open tools and standards can be used to support not just small writing teams, but can scale well to manage production use even for large (or very large!) content organizations.

Meet the presenters

Robert Richter has spent the last 23 years working on information development tools at IBM, much of that time as project lead. In that time, he’s overseen changes to every aspect of the tools in order to meet IBM’s constantly changing requirements for product documentation.




Robert D Anderson has spent nearly 20 years working on SGML/XML publishing tools at IBM, nearly all of that with the DITA XML format. He helps lead the DITA Open Toolkit, and has contributed to the project from its first day as an open source project. Robert also writes about DITA and is the co-editor of the DITA specification at OASIS, making him one of those rare developers who spends most days using the tools that he supports.



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