The need for, and type of required, business case for DITA and for CCMSes has changed over the years, and where we are now
What can the audience expect to learn?
Meet the presenter
Toni Mantych is Senior Director of Product Content at ServiceNow, where she leads a large, globally distributed technical content group and drives product and cross-functional content experience initiatives. Before joining ServiceNow, she was Director of Content Strategy and Architecture at ADP and taught numerous graduate courses in the Technical and Professional Writing program at Portland State University. She frequently speaks and leads workshops on content strategy and content experience topics. In September 2017, she was recognized as a Top 200 Content Experience Strategist.