DITA Writing and Editing Best Practices

NextGen Healthcare’s User Assistance Department was working with old tools, old styles, and bloated content. We took an ambitious step—working around tight release schedules for complex products—to restructure thousands of pages of our user assistance and move into DITA.

Our mission was to build cost efficiency in creation, management, and delivery, and improve the customer experience with more accessible content targeted to user roles. And we did this without a content management system or trained content architect. We learned a lot along the way.

What can the audience expect to learn?

The presentation will benefit the audience by offering strategies for transitioning to DITA without a content management system or content architect.

Meet the presenter

Jean Tennille has been a technical communicator for more than 20 years, working for companies in mapping, banking, brokerage, and healthcare software. She loves minimalism and is sometimes asked if she can “say more about that?”

Jean translates her early training in finding the gist of an issue for a legal brief, to finding the gist of a workflow. She looks for just the right information to take users quickly through the software interfaces that help them get their real work done.

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