Designing the Information Experience
As we move toward a future driven by intelligent technologies, the demands of technical content are changing. Information that’s buried deep within a PDF tome is information that has limited application and almost zero value. By adopting a more holistic and empathetic approach to our content lifecycle, we can design an information experience that not only meets the needs of the technology but that also better meets the needs of the humans who use that technology.
What can the audience expect to learn?
Attendees will come away with some ideas that they can apply to their own situations to move from where they are to where they want to be as a content team.
Meet the presenter
Angela Browne has been a technical communicator for 20 years and currently leads a team of writers at SAP SuccessFactors. As a design thinking coach, she works with teams across the organization to better understand their users and design solutions that meet their needs. On her own team, she’s spent the last few years driving strategic initiatives around content transformation, taxonomy, and conversational interfaces.