What happens when you forget to ask your user?

The Hollywood trope is that hard work and enthusiasm will always prevail over all and any circumstances–the hero will always prevail.

What Hollywood doesn’t tell you is that without effective change management, user-centred design, project planning, adequate resourcing, and experience… you’re unlikely to achieve lasting and positive project outcomes.

Learn what happens when a successful company-wide CMS implementation and content migration isn’t properly scoped and planned but most importantly, the user isn’t consulted.

What does this mean for the implementer? We discuss how to incorporate the user experience into a documentation project design and design a CMS for your users. We will also discuss resilience and the growth mindset as well as practical steps for learning from your mistakes.

What can the audience expect to learn?

Angela discusses a CMS implementation and content migration that was completed to specification and hailed as a success by management, yet was rejected by the very users it was built for.

Learn about the importance of user-centred design, pushing back on unreasonable deliverables, change management, and planning, as well as strategies to help mitigate areas of risk.

Meet the presenter

Angela is a content strategist specialising in user experience and information security. She currently works in Sydney, Australia for a New Zealand-based software company, doing usability assessments, project managing and creating interactive medical simulations, 3D images, videos, tests and content.

She has worked as a professional military musician, freelanced as a broadcast engineer, worked in mental health (while completing a psychology degree) and for seven years now, worked as a technical writer.

Angela is a self-proclaimed gaming geek who has recently finished a full-time UX design course, boring her long-suffering friends and family to tears with rants on usability and interfaces.

Writing is still her first love, so she promotes minimalist content strategies in a lean UX framework.

⇐Return to Agenda